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The Art of Business: Prescription for Prepress
Prepress expert and consultant Sam Smith says there's a reason why prepress shops are dying -- they're making themselves extinct.
Written by Eric J. Adams on October 27, 2003
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I don't know what it is about Petaluma, California, but as Gene Gable so aptly described in his previous column, there seems to be a surfeit of publishing and graphic art types who live here -- Gene and myself included. I think it's because we're all left-handed rebels who much prefer the rolling hills and vineyards of Sonoma County to the duplexes and office parks of Adobe and Apple country some 70 miles to the south or the limited parking of San Francisco's multimedia gulch.
One of these people is Sam Smith. After years as a prepress consultant and guru of sorts, Sam spent the late 1990s in the Internet world. Following the dot-com flame out, Smith was drawn back to print by the appeal of Apple's new OS X and the Macintosh's long history of digital graphics.
In 2002, he assembled a small network of Macs and Intel hardware running Unix, high-end monitors, and proofing devices, and spent the year in isolation studying color-managed workflows. Now he takes his knowledge on the road, consulting for printers and prepress service providers who want to take full advantage of OS X, other Unix systems, and color-managed PDF workflows. He and his wife, a graphic designer, have also opened ArrayMedia, a graphic arts and marketing company.
Sam is outspoken about the industry and its players, and recently I had the chance to sit down him and hear his thoughts on InDesign, QuarkXPress}, OS X, and the state of prepress and printing today.
CP: Sam, You're back into the prepress world after several years away. What's changed?
SS: In the '90s I had mastered QuarkXPress and loved it. But like many others, I was off in the dot-com world for a few years away from prepress. During those years, I deluded myself into thinking everyone had switched to InDesign because they wanted to use Apple's terrific new OS like I did.
I was stunned at the icy stares I received when I so proudly handed off my first process color brochure job to the prepress department at the printer. "Do you really like InDesign? Even Adobe knows it doesn't work," the printer confided in me. "No guarantees, see you later," he said.
Next I tried converting my job to PDF before I sent it off to print hoping they wouldn't know it came from InDesign. "Did you follow the instructions on our Web page?" they huffed when they checked my PDF and couldn't figure out how I'd created it. I had used the latest version, 6.0, of Acrobat and Distiller and there were no instructions for any other version but Acrobat 5. Finally I was told to "save as EPS" so they could place my job in QuarkXPress 4.11.
To my surprise XPress 4.11, released in 1997, was still the standard. Had the prepress world gone mad while I was away? Why had the industry ignored the possibilities for higher quality printing using a color-managed workflow? Why had it not jumped for joy with the money saving efficiency that Adobe's new software offered? Why hadn't they embraced the advancements in PDF file formats making handing off files destined for the printing press nearly foolproof?
CP: Good questions, why hasn't prepress made the transition?
SS: After more than 10 years of making the difficult switch from conventional prepress (remember Rubylith, light tables and razor blades), it seems modern prepress was still fighting every advancement. In one sense, it's understandable: Printers and production artists exist in the real world, that is to say they have to make money. It is expensive to produce printed goods, budgets are typically slim, and turn around times usually lack any such luxury as slack for experimenting with new processes. So the grind goes on, jobs are late and with one mistake the profits go out the window. No time and no budgets to learn or apply better techniques.
CP: But not everyone has had the same experience, and lots of designers and printers have moved, or are moving, to PDF.
SS: When I went ranting on the online forums I was flamed for questions like, "why is prepress stuck in 1997 with XPress 4.11." Several replies to my posts where answered with amazement at the bad experience I had. Some who replied to my posts in the forums stated that where they live, the majority of printers accepted PDF files -- even preferred them.
But then I searched on the Adobe Web site for Adobe Partners in the Adobe Solution Network (for "printers in the greater San Francisco Bay Area with presses of any size using a computer platform that supports InDesign.) The search came back with only nine results, out of what must be hundreds if not thousands of printers in the region.
CP: So what's it going take for a change to occur?
SS: I was there in the early '90s when we dragged the industry away from the stripping departments. "That silly Macintosh will never replace us skilled craftsman," they said, as we watched the light tables go dim one by one.
There was one very different element to the migration from conventional prepress to digital prepress and that was the interim step made through the service bureau -- now all but an extinct entity. One day shortly after the debut of PageMaker 1.0, printers began to notice their customers were walking through the front door with film rather than boards. Soon printers had to relent and go in house with their own digital prepress departments to regain the revenue lost to the service bureaus.
We don't have the service bureaus this time, but we do have the major print buyers forging a path. Companies like Macy's are the 500-pound gorillas. In my research, I have discovered that Macy's West, which is Macy's in-house art and advertising department with over 200 production people, is using state-of-the-art software and hardware. That means they're giving their print and advertising suppliers either color managed InDesign files or color managed PDF files from InDesign.
CP: What's your prediction, then, for the print and prepress industries?
SS: A very large percent of the businesses that call themselves "printers" or "prepress service providers" will be gone within a few years. Those that are most endangered are those that tend to say "no" the most. That includes saying "no" to:
- PDF workflows;
- Anything other than CMYK + spot color;
- Anything other than Type 1 single master fonts;
- Anything other than from a Macintosh:
- Content from "enterprise programs" (i.e., Office);
- Content other than from professional layout programs other than QuarkXPress.
The writing is on the wall, and prepress service providers and printers that want to remain in business need to start making the transition today or they won't be around tomorrow.
Read more by Eric J. Adams.
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PDF workflow and indesign
I agree with some of the comments on the pdf issue we have been sent good and bad pdfs from many different clients in different countries and it all depends on education of the designers and creators of the files be they indesign quark or pdfs generated from these programs if adobe and quark where smart they would concentrate on helping lecturers and teachers on the courses understand the new features and the pitfalls of the programs and this would lead to the creation of a better class of files all round. If files are put together incorrectly it is to do with the user not being aware of the options or is not willing to learn them. I work in the print production and design area myself and in my 6 busy years I have seen files come and go and only on a few occasions have I ever received print ready files, this i believe is down to a number of factors time allowed on jobs, experience of designers and print production people, education, good communication with the customers, most important of all an open mind and willingness to learn from one's mistakes. I use all three formats in our production environment and while I like to use Indesign the most this however does not mean that I can stop learning Quark 6 and Acrobat just because I have a favourite format because by doing that I become eminently less employable (look at what happened to the guys stripping film who didn't adapt where are they now) to my employer or prospective employers, my boss(es) need someone with an expansive skill set who is willing to learn all the time so that they can make money and profits which is the name of the game.
It's not the technology, it's the user
Just because a designer supplies InDesign or PDF files to a print provider does not make that designer knowledgeable about prepress issues. I have been lead prepress operator in a commercial printing company for 16 years, and I've seen horrible problems with Mac InDesign and PDF files and impeccable PC CorelDraw files.
PDFs are only as good as the maker. I have yet to see a client produce a good PDF that includes duotones or spot-ink (DCS) images, primarily because they have always relied on people like me to troubleshoot and fix their files. Customer education is important, but do we have time to teach all our clients how to be good prepress operators?
I shake my head at the author's suggestion that printers welcome Microsoft Office files. They cannot specify spot colors or even process builds. They do not warn of missing fonts. Text may rewrap -- depending on the default printer -- even when correct fonts are loaded. Clients who supply Word documents are often shocked when they see the charges involved in prepping their files. We don't mind the work, it's billable hours; we just have to work harder to collect for it.
BTW, Enfocus PitStop Pro is a great tool for fixing problem PDFs.
Keep the professional in professional prepress
I'm with printhead, squish and geozinger on this one. The adoption of PDF as a prepress workflow 'standard'* file format is being driven by Adobe for their own commercial reasons - it's not something that the industry at large has actually voted for, and in my experience this new workflow doesn't produce better results. What it does produce is many more and subtle ways in which someone can screw up a 'press-ready' file and much less flexibility for the people who have to 'fix it' at the end of the cycle [cf; squish's response]. Adobe and their apologists like to exaggerate industry take-up for InDesign [like the misleading Time-Warner reference in this article], and claim that the seamless integration of their software products produces hassle-free separations; this is still not the case 16 years after the introduction of postscript, and frankly I wouldn't trust anyone to produce 'press-ready' PDF files unless they had a working knowledge of postscript printing to film separations... and these are generally NOT the people Adobe is selling inDesign to. This heralds the adoption not just of PDF, but also of 'enterprise software values' to professional prepress and the realisation that, just as in the early days of postscript, the absolute beginners are back. Sam and Eric may say that the service bureaus are dead, but we are about to need their understanding and their skills more than ever. As they'll tell you *"the great thing about standards - is that there's so many of them".
Nice to see another Pro-InDesign article
I knew I wasn't the only one using InDesign!
Sometimes you have to push a little
I work at a small shop in Atlanta that produces a fair amount of material in the form of newsletters, magaletters and tabloids for the financial services industry. I found that when we switched to InDesign a while back we had to push our printing partners to move ahead with us. They grumbled a bit but they wanted the business enough to make the adjustment. Now, over two years later, they are more than happy to accept our InDesign files. I realize it's not always easy to find a provider in some areas but if you keep looking you will realize that you are not the only one that has discovered InDesign to be a viable alternative. The pre-press revolution is still on. It's up to us end-users to keep it going. Keep pushing for better solutions!
PDF workflows
Companies that have horrific PDF experiences can alleviate many of these horrors with client education. Try running seminars for designers, preferably with someone who is a good teacher, in the evening and throw in a pizza or something. I have done this for many printers and reception has always been positive. If clients are reluctant to attend, offer a 20% off a job coupon for each attendee. PDF is a great workflow, if it is done correctly, and doing it correctly is not rocket science. Just be sure before you start that you know who should do what (converting to CMYK, setting overprinting, trapping etc).
Few printers found
I do Agree with most positions represented in the article, except the small number of printers found who would accept ID or PDF files. First let me say this; Adobe has made the "find a service provider" function on their web site nearly impossible to get to. Even knowing it is there, you need to go to some obscure places to get to it. It really needs to be more permanently linked on their main page. And, even though Adobe's service provider program is a good one, and listings in this directory is free, you can not conclude that these are the only establishments that fit the criterion you are looking for. There obviously are many more that just are not listed in Adobe's data base. And I guess I just don't get it. In todays very competitive, very soft market, we bend backwards for our customers, and make every effort to accommodate them with any file they send us. Do we gently try to guide them to the applications we really like working with, well yes, of course. But in our case, having adopted InDesign as our in house creation application, receiving InDesign files is a joy.
Correction on Time Inc.
A NOTE FROM THE AUTHOR: A reader from Time Warner has written with a clarification. Many Time Warner publications are created in QuarkXpress not InDesign, though the publications may be considering InDesgin for future use. Thanks for taking the time to clarify - Eric J. Adams
PDFs should not be made by most people
Does the PDF format have the potential to solve compatibility problems for printers and designers? Absolutely. It has amazing possibilities. However, the experience in our prepress department with client-provided PDFs is abysmally horrid. Yes, we can always open the PDF files. But they have other problems created by the client. Inevitably the client requests changes to the file, for which the PDF format is not optimal. Type corrections will be asked for, but no fonts are sent and none are embedded in the file. The color spaces will be RGB or index, but the client will not like the RIP's conversion to CMYK. The embedded raster images will be 400% ink in some places. Or the will be low-res. Or they will be compressed in a lossy format at low quality. Or they have not built bleed into files and/or cropped raster images so that there isn't anything to work with. Or they rasterize text at 300 dpi and later wonder why it looks "fuzzy." These are the kind of PDFs we deal with here; I NEVER see a PDF made appropriately for high-quality printing. Perhaps you have the luxury of receiving PDFs made only by knowledgable designers, but we do not. In the PDF realm, it all "looks good" to them so it should "work" for us. At least the previous patchwork of files gave us a better chance of massaging files into something printable in a timely manner.
Time Warner uses XPress, not InDesign
The Time Warner publications cited use QPS and QuarkXPress 4.11, not InDesign. Kind of shoots a hole in the story...
In short . . .
InDesign is a nice concept, and Acrobat 6 shows great promise. If prepress could be all Adobe, I'm sure everyone would jump on the bandwagon. But with all the 3rd and 4th party technologies required for prepress to function properly, freelancers, agencies and clients are going to have to live with industry limitations.
Yes, it is unfortunately true that some won't accept that, and will leave you for Joe Printer down the street. This is hardly news. More useful information, I think, is that printers can and should develop relationships and reputations with their clients, which can help smooth the rough times of technology transitions.
PDF workflow is the way to go!
I agree totally with the author. Prepress providers must evolve with the evolution/revolution that is with Adobe InDesign and a PDF workflow. I work on a Windows XP Professional system and using a PDF workflow. I have cut all my strings to Apple and Quark. I get great results with less headaches than I did using the Mac and Quark for printing. If a prepress provider says no to my PDFs I simply say no to them (permanently). PDF workflow is the way to go. No more color or font problems. It just works great. I love the fact it works just as well for Windows as it does for the Mac!
Yes, but...
As a survivor of the prepress wars, we've seen software come and go. Up until recently, PDF workflows and tools were not completely de-bugged, and it's taking quite a while for prepress information to be disseminated by the larger creative community.
It's very easy for creatives to whine about prepress and in house shops who don't update to the latest/greatest the moment it comes out, but workflows are a huge investment for any shop. Most of them cannot turn on a dime like that, but there are quite a few that are very adaptable. Either they are in the position to change their workflow or have unsung heroes on their staff who "just make it work." (actual words spoken to me while fixing a Publisher file that went south...)
My shop is in the unique position of purchasing a new direct to plate system, which will include a new PDF based workflow that will allow us to work with the "enterprise" office software, although we have been dealing with PDF and Office software for years now, and are pretty good at it. We are fortunate, but not all shops are. I understand their reluctance to switch, there are too many un-and under-informed "creatives" (and I use the term "creative" loosely) out there that have the slightest understanding of the process, and are the first to abandon (or bad mouth) you when things go wrong. And usually the thing that went wrong is a file THEY supplied, and they have the arrogance to expect us to "just make it work".
Of course, we are in business, we will make it work. But you can understand some shops reluctance to change, or to demand things that they know will work, and I really can't blame them. However, the author is right, many of these shops will not survive, but it's not entirely their doing. Software manufacturers release updates with great new features, but many shops cannot afford to easily upgrade on their release cycles. I think the demand and the time has come for the software companies to produce solid, stable software and RIP's etc., that aren't so susceptible to being obsoleted so rapidly as they have been in the past.